BELYZLASH · Legal information
Refund Policy
and returns
At BELYZLASH, the satisfaction and safety of our customers are our priority. This policy sets out the conditions under which a product may be returned and refunded.
Courtesy translation. Only the French version is legally binding.
⚠️ Non-returnable products
Liquids and hygiene products
For strict safety and health reasons, none of the brand's liquid products may under any circumstances be returned, taken back or refunded once the order has been delivered.
This applies in particular, but not exclusively, to: the adhesives (AURA, VELA, LUME), the Primer, the Fixateur, the Remover, the Shampoing, as well as any other liquid product, cream or bottled product.
Once dispatched, these products can no longer be guaranteed as new or resold: their composition is sensitive and their integrity cannot be ensured after delivery. For the protection of all our customers, no exception may be granted for these products, whether they have been opened or are still sealed.
For the same hygiene reasons, unsealed eyelash extensions and any product whose protective packaging has been opened cannot be taken back.
Eligible products
Products eligible for return
Only non-liquid products that are new, sealed and in their intact original packaging (for example equipment: tweezers, unopened accessories) may be the subject of a return request, within 14 days of receipt of the order.
Procedure
Return procedure
- 1
Contact us at lash.belyz@gmail.com, stating your order number and the product concerned.
- 2
We will confirm whether the product is eligible and how to return it.
- 3
Send the new, sealed product back, well protected, using a tracked delivery service.
Return costs are borne by the customer, except where we have made an error or the product is defective.
Refund
Refund terms
Once the returned product has been received and checked for compliance (new, sealed, non-liquid), the refund is issued within a maximum of 14 days, using the same means of payment as that used for the purchase.
Special case
Damaged product or error on our part
If you receive a product that is broken, defective or does not match your order, contact us within 48 hours at lash.belyz@gmail.com with photographs. We will then arrange a replacement or a full refund, including costs — including for liquids, in this specific case only.
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